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Frequently Asked Questions
Find answers to common questions about our products and services
You can create an account during checkout or by clicking the "Sign Up" or "Register" link on our website. Simply provide your name, email address, and create a password. Having an account allows you to track orders, save addresses, and view order history.
Account
2.
How do I track my order status?
You can track your order status by logging into your account and viewing your order history. You'll also receive email updates at each stage of your order, including confirmation, processing, shipping, and delivery.
Account
3.
Can I cancel or modify my order?
Orders can be cancelled or modified within 24 hours of placement, provided they haven't been shipped yet. Please contact our customer service team immediately if you need to cancel or modify your order. Once an order has been shipped, you'll need to follow our return process.
Account
4.
I forgot my password. How do I reset it?
Click on "Forgot Password" on the login page and enter your email address. We'll send you a password reset link. If you don't receive the email, please check your spam folder or contact our customer service team for assistance.