We use cookies to enhance your browsing experience, analyze site traffic, and personalize content.
You can choose which cookies to accept. Essential cookies are always enabled as they are necessary for the website to function.
Essential Cookies
These cookies are necessary for the website to function properly. They enable core functionality such as security, network management, and accessibility.
Analytics Cookies
These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously (e.g., Google Analytics).
Marketing Cookies
These cookies are used to deliver advertisements relevant to you and your interests. They also help measure the effectiveness of advertising campaigns.
Functionality Cookies
These cookies allow the website to remember choices you make (such as your language or region) and provide enhanced, personalized features.
Frequently Asked Questions
Find answers to common questions about our products and services
You have 14 days from the date of delivery to return or exchange items purchased from Paper Wings. All returns must be in their original condition, unused, and with all original packaging and tags attached. Please contact us to initiate a return.
Returns
2.
How do I return an item?
To return an item, please contact our customer service team with your order number and reason for return. We'll provide you with a Return Authorization (RA) number and return instructions. Package the item securely in its original packaging and send it to the address provided.
Returns
3.
Who pays for return shipping?
Return shipping costs are the responsibility of the customer unless the item is defective or we made an error with your order. We recommend using a tracked shipping service to ensure your return reaches us safely.
Returns
4.
How long does it take to process a refund?
Once we receive and inspect your returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process the refund.
Returns
5.
Can I exchange an item instead of returning it?
Yes! If you need to exchange an item for a different size, color, or style, please follow the return process. Once we receive your return, we'll process your exchange and ship the new item to you. If the exchange item is of higher value, you'll need to pay the difference.
