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Frequently Asked Questions
Find answers to common questions about our products and services
Currently, we only deliver within New Zealand. For international delivery inquiries, please contact our customer service team, and we'll be happy to discuss options.
Shipping
2.
How much does shipping cost?
Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order. Free delivery may be available for orders over a certain amount. Check our website for current promotions and free shipping thresholds.
Shipping
3.
Can I track my order?
Yes! Once your order is dispatched, you'll receive an email confirmation with your tracking number. You can track your order in real-time through our website or using the tracking link provided in your email.
Shipping
4.
What happens if my package is lost or damaged?
If your package arrives damaged or is lost in transit, please contact us immediately (within 48 hours of delivery). We'll investigate and arrange a replacement or full refund. We may request photos of damaged items to process your claim.
